Refund & Return Policy
Last updated: August 2026
1. Damaged or Incorrect Items
If you receive a damaged, leaking, or incorrect product, please contact us within 48 hours of delivery with a photo or short video of the item. We will arrange a free replacement or a full refund, whichever you prefer.
2. Change of Mind
Because fragrances are personal-care items, we are unable to accept returns or exchanges simply due to a change of mind, or once a product has been opened or used, unless it arrived damaged or incorrect (see Section 1).
3. How to Request a Return or Refund
Message us on WhatsApp with your Order ID, the issue, and a photo/video. We aim to respond within 24 hours.
4. Refund Method & Timeline
Approved refunds are sent back through the same method you paid with — bKash / Nagad / Rocket refunds are typically processed within 3–5 business days. For Cash on Delivery orders that need a refund (e.g. a damaged item), we will arrange a bKash/Nagad transfer instead.
5. Order Cancellation
You may cancel your order any time before it has been shipped by contacting us on WhatsApp with your Order ID. Once an order has been shipped, it can no longer be cancelled — Section 1 and 2 apply instead.
6. Contact Us
For any return or refund request, reach us at fragrederiva@protonmail.com or WhatsApp.